Digital payment terminals in 's catering industry are facing scrutiny for displaying preset options of 7, 10, or 20 percent. While devices offer custom entry and no-tip fields, critics argue these alternatives are often less prominent.
A Forsa survey of 1,009 adults found that 52 percent feel pressured by these suggestions, while 76 percent want the 'no tip' option to be equally visible. Meanwhile, a Bitkom study shows 64 percent believe presets lead to higher tips than they intended.
Ramona Pop of the Verbraucherzentrale Bundesverband is calling for a European ban on these manipulative designs. The NGG union also demands that digital tips remain transparent and traceable for workers while ensuring all payment options are easy to use.